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View the听听补苍诲听听posted below听to help you get started with your phone and voicemail system. If you have questions or need assistance please email the听Technology Support Desk听or call us at 323-259-2880.听

Help Guides for Phone System

Voicemail System Guide (All Campus Voicemail Boxes)
Voicemail System Reference Card
Multi-Line Phone User Guide
Telephone Dialing Instructions
Single-Line Users Guide

Please send the following information to the Technology Support Desk when an extension needs to be moved or added:

  • Contact Person
  • Department
  • Account to charge
  • Date needed
  • For each extension that needs to be moved or added:
    • Extension
    • Name of person using the extension
    • Existing Location/room number (n/a when adding an extension)
    • New Location/room number
    • For Multi-line phones, which additional extensions need to be connected to the phone?

FAQs

For single-line phones:

  • To SET:
    • Lift handset
    • Dial *3 and wait for special dial tone (fast busy)
    • Dial number to forward to exactly as you would dial it, such as 9-1-323-123-4567
    • Wait for service set tone (high-pitched tone) and hang up
  • To CANCEL:
    • Lift handset
    • Dial #3
    • Wait for service set tone (high-pitched tone) and hang up

For multi-line phones, you can do the same or:

  • TO SET:
    • Press SPEAKER and press the FDA soft key.
    • Dial number to forward to exactly as you would dial it, such as 9-1-323-123-4567
    • After a pause the LCD will show SET.
    • Press SPEAKER to go back on hook.
    • The FDA soft key will show a * to indicate it is active.
  • TO CANCEL:
    • Press SPEAKER and press the FDA soft key.
    • Dial * to cancel. (CANCEL will display in LCD.)
    • Press SPEAKER to go back on hook.

To access your new voicemail box you'll first need to complete the system setup:

  • Call x4000 or dial 323-341-4000 from off-campus
  • Enter 0000 as the default security code
  • Set up your new security code
  • Next record your name (First and Last name)
  • Lastly you'll be asked to set up your new voicemail greeting

If you've already set up your voicemail box and cannot access it please contact the Technology Helpdesk at helpdesk@oxy.edu or 323-259-2880.

  • Dial x4000
  • Press **
  • Dial the extension for the voicemail box you need to access
  • Enter the security code; if this is the first-time setup use 0000 as the security code and continue through the setup as above.
  • Otherwise, Press 3 for Phone Manager Options
  • Press 4听to record a new standard greeting
  • Press any key to stop recording
  • Press 5 to save message

  • Call x4000 or dial 323-341-4000 from off-campus
  • Enter your security code
  • Press 3 for Phone Manager Options
  • Press 4听to record a new standard greeting
  • Press any key to stop recording
  • Press 6 to review message
  • Press 5 to save message OR Press 4 to discard and re-record message

  • Dial x4000,
  • Press **听
  • Dial the extension for the voicemail box you need to access
  • Enter the security code

Yes, this setting can be changed through your Voicemail Phone Manager options:

  • Dial x4000 or 323-341-4000
  • Enter your security code
  • Press 3 to access the Phone Manager options
  • Press 2 for Messaging options
  • Press 5 to change the message presentation options
  • Press 1 to order your messages on a First-in, First-Out basis

That shortcut option can be set up in the same way as your other speed dial keys:

  • Press Feature
  • Press the center cursor key
  • Dial 4000
  • Press Feature
  • "Speed Set" will appear on the top LCD screen
Contact ITS
Academic Commons

1st Floor, Suite 116